At Kreator NG, we're committed to maintaining a safe, secure, and trustworthy platform for all our users. This Fraud Policy outlines how we prevent, detect, and respond to fraudulent activities, as well as what you can do to protect yourself and report suspicious behavior.
We take fraud seriously because it undermines trust in our community and can cause real harm to our users. Our team works around the clock to implement robust security measures, but we also rely on our community to help maintain the integrity of our platform.
By using Kreator NG, you agree to comply with this Fraud Policy. If you suspect any fraudulent activity or have concerns about potential scams, we encourage you to report them immediately through the channels described below.
Types of Prohibited Fraudulent Activities
We prohibit all forms of fraud on our platform. The following are examples of fraudulent activities that violate our terms of service:
Account Fraud
- Creating fake or duplicate accounts
- Account takeover or unauthorized access to another user's account
- Impersonating other users, Kreator NG staff, or third parties
- Providing false information during registration or verification
- Selling, buying, or transferring accounts
Payment Fraud
- Using stolen credit cards or payment information
- Chargebacks or payment reversals after receiving services
- Money laundering activities
- Creating fake transactions or orders
- Manipulating the payment system to gain unfair advantages
Content & Task Fraud
- Submitting plagiarized, stolen, or counterfeit work
- Misrepresenting qualifications, skills, or experience
- False advertising of services
- Submitting fake reviews or testimonials
- Gaming the rating system through artificial means
Communication Fraud
- Phishing attempts
- Sending spam or unsolicited commercial messages
- Social engineering to obtain sensitive information
- Scams and get-rich-quick schemes
- Attempts to move transactions off-platform to avoid fees or security measures
This list is not exhaustive, and we reserve the right to investigate and take action against any behavior that we reasonably believe constitutes fraud, even if not explicitly listed here.
Our Fraud Prevention Measures
We employ a multi-layered approach to prevent, detect, and combat fraud on our platform:
Verification Systems
We implement various verification procedures to confirm the identity of our users, including:
- Email verification for all new accounts
- Phone verification for certain actions or thresholds
- ID verification for high-value transactions or withdrawals
- Portfolio and credential verification for service providers
Secure Payment Processing
Our payment systems include:
- Encrypted payment processing
- Secure fund holding during project completion
- Fraud detection algorithms that flag suspicious transactions
- Partnerships with trusted payment providers who employ their own security measures
Monitoring Technology
We continuously monitor our platform using:
- Automated systems that identify unusual account activities or patterns
- AI-powered fraud detection tools
- IP tracking to detect suspicious login attempts
- Content scanning for prohibited materials or red flags
Human Review
Behind our technology, we have:
- A dedicated trust and safety team that reviews flagged accounts and activities
- Customer support specialists trained to recognize fraud indicators
- Regular system audits and security reviews
We continually update and enhance our fraud prevention measures as new threats emerge and technology evolves.
Reporting Suspected Fraud
If you encounter suspicious activity or believe you've been targeted by fraud, we encourage you to report it immediately. Your reports help us protect the entire community.
How to Report Fraud
You can report suspected fraud through several channels:
- Use the "Report" button found on profiles, tasks, or messages
- Contact our support team through the Contact Us page
- Email us directly at fraud@kreator.ng
- For urgent matters, use the emergency contact information in your account settings
What to Include in Your Report
To help us investigate effectively, please include as much relevant information as possible:
- The username or account ID of the suspected fraudster
- Details of the suspicious activity (what, when, how)
- Any relevant messages, screenshots, or other evidence
- Information about any financial losses or personal information compromised
- Any other details that might help our investigation
Our Response Process
When we receive a fraud report, we:
- Acknowledge receipt of your report (typically within 24 hours)
- Investigate the claim thoroughly, reviewing evidence and account histories
- Take appropriate action based on our findings
- Update you on the outcome to the extent possible while respecting privacy policies
In cases of serious fraud, we may also report the matter to relevant law enforcement agencies.
Protecting Yourself From Fraud
While we work hard to make Kreator NG safe, we encourage all users to take proactive steps to protect themselves:
Account Security
- Use a strong, unique password for your Kreator NG account
- Enable two-factor authentication if available
- Never share your account credentials with others
- Log out when using shared computers
- Regularly check your account activity for unauthorized actions
Transaction Safety
- Always use our platform's payment system—never send money directly to other users
- Be wary of deals that seem too good to be true
- Research users before engaging in high-value transactions
- Verify that profiles have proper reviews and history
- Don't share payment details or sensitive financial information via messaging
Communication Vigilance
- Be suspicious of urgent requests or high-pressure tactics
- Double-check email addresses and message sources
- Never click on suspicious links or download unverified attachments
- Report messages that ask you to communicate off-platform
- Remember that Kreator NG staff will never ask for your password
Red Flags to Watch For
Be particularly cautious if you encounter:
- Requests to use payment methods outside our platform
- Users who refuse to video chat or provide verification
- Suspicious contact information or changing details
- Poor grammar or generic messages that could be mass-sent
- Unreasonable demands or confusing payment arrangements
- Anyone claiming to be Kreator NG staff but contacting you through unusual channels
Consequences of Fraudulent Activity
We take a zero-tolerance approach to fraud. Users found engaging in fraudulent activities face the following consequences:
- Immediate suspension or permanent termination of account
- Forfeiture of earnings or funds held in the account
- Ban from creating new accounts on our platform
- Reporting to financial institutions and payment processors
- Legal action in serious cases
- Reporting to law enforcement agencies when appropriate
Important: We reserve the right to withhold payments and freeze accounts during fraud investigations. While we strive to resolve issues quickly, protecting our community is our top priority.
The specific actions we take will depend on the nature and severity of the fraudulent activity, any history of violations, and other relevant factors.
Account Compromises and Recovery
If you believe your account has been compromised:
- Try to log in and change your password immediately
- If you can't access your account, use the "Forgot Password" feature
- If that doesn't work, contact our support team immediately at support@kreator.ng
- Be prepared to verify your identity through our account recovery process
- Check your account activity once recovered and report any unauthorized actions
To verify your identity during account recovery, we may request:
- The email address and phone number associated with your account
- Answers to security questions you previously set up
- Proof of previous transactions or activities on the platform
- Government-issued ID or other identity verification
After recovering your account, we strongly recommend enabling additional security features and changing passwords for any other accounts that use the same or similar credentials.
Updates to This Fraud Policy
We regularly review and update this policy to address new fraud trends and enhance our security measures. When we make significant changes:
- We'll post the updated policy on this page
- We'll update the "Last Updated" date at the top
- For substantial changes, we may notify users via email or site announcements
We encourage you to periodically review this policy to stay informed about our fraud prevention efforts and your responsibilities as a user.